From the Montafon valley, Vorarlberg

The guest writes at night.
Reception is closed.
The room is booked.

The system replies in the guest’s language, gives free dates and prices, takes a deposit and passes the booking to your system. At night, at weekends and in high season.

What it costs you ↓
24/7
at night, at weekends and in peak season
5 channels
WhatsApp, Instagram, Telegram, email and website — in one inbox
10–21 days
from the first call to launch

What an unanswered
night costs

A hotel at an average of €140 a night with a three-night stay. Put in your own numbers — every assumption is visible and adjustable.

Assumptions — adjust them

Enquiries lost per month
42
Of those, the system recovers
13
Revenue lost per month
5,460 €per year — 65,520 €
The “System” package pays for itself in
0.8 mo.

This is an estimate, not a promise. The system does not create demand — it answers the people who already write to you. I’ll show the exact picture in the demo, on your data.

What the system
takes over

All of it on your rates, your rules and your availability.

  1. Replies in the guest’s language

    German, English and more. Guests write the way they are used to, and get an answer in kind.

  2. Gives free dates and prices

    From your rates and your availability. No double bookings and no “let me check and call you back”.

  3. Takes a deposit

    A payment link right in the chat. Fewer last-minute cancellations and fewer empty rooms.

  4. Answers the questions before arrival

    Parking, pets, breakfast times, late check-in, transfer from the station, a cot for the baby.

  5. Groups and special cases go to people

    Weddings, company events, long stays and anything unusual go straight to your team.

  6. Brings guests back

    It asks for a review after departure and gets back in touch with past guests before the next season.

Works with what
you already run

No need to change your software. If you have none yet, I’ll suggest the simplest option.

Connects to:

  • Apaleo
  • Mews
  • casablanca
  • Google Calendar
  • your spreadsheet
  • your CRM

Other systems — protel and the rest — I check before the work starts, during the free stage. If a connection turns out to be impossible, you find out before you pay anything.

€2,100 fixed for the first pilot projects, plus support. Launch in 10–21 days. All packages and terms →

Need a website too? Here is a first screen for a boutique hotel — Haus Tobel ↗. I build a screen like this free of charge in three days.

Questions

Does this replace reception?

No. It takes the repetitive questions and the night-time enquiries off your desk and hands anything complex straight to your team. Reception looks after the guests who are already there.

Will the guest know it is not a person?

Yes. Under the EU AI Act guests must know they are writing to a digital assistant. It still speaks for your hotel and in your tone.

Do we have to change our PMS?

No. I connect to whatever already runs. If there is no system yet, we start with a calendar or a spreadsheet and add software later.

What happens to guest data?

All accounts and data stay yours, in your own services, set up with the GDPR in mind. You get every access after handover.